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Privacy Policy

Last Updated: 4 February 2026

1. Introduction

CalibraMoney ("Company", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website and services.

2. Information We Collect

2.1 Information You Provide

We collect information you provide directly to us, including:

  1. Identity Information: Full name, date of birth, nationality, government-issued ID numbers and copies;
  2. Contact Information: Email address, phone number, physical address;
  3. Financial Information: Bank account details, payment card information, source of funds;
  4. Transaction Information: Details of conversions and transfers you conduct through our Services;
  5. Verification Information: Documents submitted for KYC verification.

2.2 Information Collected Automatically

When you access our Services, we automatically collect:

  1. Device Information: IP address, browser type, operating system, device identifiers;
  2. Usage Information: Pages visited, time spent, actions taken;
  3. Cookies and Similar Technologies: See our Cookie section below.

3. How We Use Your Information

We use your information for the following purposes:

  1. To provide and maintain our Services;
  2. To verify your identity and comply with KYC/AML requirements;
  3. To process your transactions;
  4. To communicate with you about your account and our Services;
  5. To detect and prevent fraud, money laundering, and other illegal activities;
  6. To comply with legal and regulatory obligations;
  7. To improve and develop our Services;
  8. To respond to your enquiries and provide customer support.

4. Legal Basis for Processing

We process your personal information based on:

  1. Contractual Necessity: To provide our Services to you;
  2. Legal Obligation: To comply with applicable laws and regulations;
  3. Legitimate Interests: To improve our Services and protect against fraud;
  4. Consent: Where you have provided explicit consent.

5. Information Sharing

We may share your information with:

  1. Service Providers: Third parties who assist us in providing our Services (payment processors, identity verification providers, cloud hosting services);
  2. Regulatory Authorities: When required by law or in response to legal process;
  3. Verification Partners: For AML/KYC verification purposes;
  4. Business Transfers: In connection with any merger, acquisition, or sale of company assets.

We do not sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information, including:

  1. Encryption of data in transit and at rest;
  2. Secure access controls and authentication;
  3. Regular security assessments and audits;
  4. Employee training on data protection.

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to:

  1. Provide our Services to you;
  2. Comply with legal and regulatory obligations;
  3. Resolve disputes and enforce our agreements.

Retention periods may vary based on the type of information and applicable legal requirements.

8. Your Rights

Depending on your jurisdiction, you may have the following rights:

  1. Access: Request a copy of your personal information;
  2. Rectification: Request correction of inaccurate information;
  3. Erasure: Request deletion of your information (subject to legal retention requirements);
  4. Restriction: Request restriction of processing in certain circumstances;
  5. Portability: Request transfer of your information to another service provider;
  6. Objection: Object to processing based on legitimate interests.

To exercise these rights, please contact us using the details below.

9. Cookies

We use cookies and similar tracking technologies to:

  1. Remember your preferences;
  2. Understand how you use our Services;
  3. Improve your experience.

You can manage cookie preferences through your browser settings. Disabling cookies may affect the functionality of our Services.

10. International Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

11. Children's Privacy

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date.

13. Contact Us

For questions about this Privacy Policy or to exercise your rights, please contact us:

Email: info@calibramoney.com
Address: Dubai